Conflict Management

How to Talk So Kids Will Listen & Listen So Kids Will Talk

How to Talk So Kids Will Listen and Listen So Kids Will Talk is an excellent communication tool kit based on a series of workshops developed by Adele Faber and Elaine Mazlish. Faber and Mazlish (coauthors of Siblings Without Rivalry) provide a step-by-step approach to improving relationships in your house. The "Reminder" pages, helpful cartoon illustrations, and excellent exercises will improve your ability as a parent to talk and problem-solve with your children. The book can be used alone or in parenting groups, and the solid tools provided are appropriate for kids of all ages.

You Can Stop Fighting With Your Chidren!

Here is the bestselling book that will give you the know–how you need to be more effective with your children and more supportive of yourself. Enthusiastically praised by parents and professionals around the world, the down–to–earth, respectful approach of Faber and Mazlish makes relationships with children of all ages less stressful and more rewarding.

Their methods of communication, illustrated with delightful cartoons showing the skills in action, offer innovative ways to solve common problems.

Siblings Without Rivalry: How to Help Your Children Live Together So You Can Live Too

With a title like this, it's no surprise that authors Adele Faber and Elaine Mazlish had a monster bestseller on their hands when the book first appeared in 1988. From the subsequent deluge of readers' stories, questions, and issues, they have created nearly 50 pages of new material for this, the 10th anniversary edition. The central message remains the same, and sounds almost too simple: avoid comparisons. But parents know that's easier said than done. The value of Faber and Mazlish's discussions is precisely that they talk you through umpteen different situations and outcomes to help you teach your brawling offspring a new set of responses. The highly informative text is punctuated with helpful summary/reminder boxes and cartoons illustrating key points. It's a must-read for parents with (or planning on) multiple children. But parents of young children who get along fine (so far) should read it too--as the authors make very clear, rivalry is inevitable. The only question is how to manage the rivalry with intelligence and compassion, and on that subject they offer a wealth of good advice. --Richard Farr

When parenting authorities Adele Faber and Elaine Mazlish sat down to write the national bestseller How to Talk So Kids Will Listen & Listen So Kids Will Talk, they found that they couldn't contain their chapter on sibling rivalry.No matter how much they tried to pare down their advice, they found the subject inexhaustible -- and their readers agreed!

The result is this seminal book -- revised and updated after more than ten years of feedback from parents' letters, TV and radio talk shows, and Faber and Mazlish's highly successful parenting workshops. Siblings Without Rivalry guides the way to family peace and tranquillity with humor and compassion for both parents and children. Illustrated, action-oriented, and easy to understand, it's packed with sensitive yet sensible ways to turn quarreling siblings and frustrated parents into an open, communicative family.

Difficult Conversations: How to Discuss what Matters Most

We've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen, offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such dialogues actually comprise three separate components: the "what happened" conversation (verbalizing what we believe really was said and done), the "feelings" conversation (communicating and acknowledging each party's emotional impact), and the "identity" conversation (expressing the situation's underlying personal meaning). The explanations and suggested improvements are, admittedly, somewhat complicated. And they certainly don't guarantee positive results. But if you honestly are interested in elevating your communication skills, this book will walk you through both mistakes and remedies in a way that will boost your confidence when such unavoidable clashes arise. --Howard Rothman

Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES--show you how to handle your most difficult conversations with confidence and skill.

Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation

Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times

"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist

"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters

"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman

"What is a difficult conversation? Asking for a raise. Ending a relationship. Saying ""no"" to your boss or spouse. Confronting disrespectful behavior. Apologizing. Conversations we dread, and often handle clumsily as a result, are part of all our lives: in boardrooms and family rooms, across the negotiation table and the dinner table. Now, Difficult Conversations teaches us how to handle these dialogues with more success and less anxiety. How does it work? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. The authors discovered that regardless of context, the same small but crucial errors are what trip us up--and a few key adjustments can make all the difference. * The role of emotions--ours and theirs * The impact of what is said and what is not said * Why admitting our mistakes will put us in a stronger position * The truth behind the myth that women are better at expressing their emotions than men * How to respond productively in the face of personal attacks Who is this for? Filled with examples from everyday life, Difficult Conversations is certain to be an instant and lasting classic for families, neighbors, bosses, employees, customers, tenants, landlords, psychologists, teachers, and more. Who are the authors? Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and at the Harvard Negotiation Project. They have consulted to countless businesspeople, governments, organizations, and communities including all parties to the negotiations on constitutional transition in South Africa; school teachers in Medellin, Colombia; and community leaders and the police department in Springfield, Massachusetts. They lecture throughout the world and have written on negotiation, conflict resolution, and communication. Bruce Patton is co-author of Getting to Yes."

The Anatomy of Peace: Resolving the Heart of Conflict

Like Arbingers international bestseller Leadership and Self-Deception, The Anatomy of Peace helps us see how we actually cause the problems we think are caused by other people. Were trapped by preconceived ideas and self-justifying reactions that keep us from seeing the world clearly and dealing with it effectively. As a result, our efforts to make things better all too often make them worse. Through an intriguing story of parents who are struggling with their children and with problems that have come to consume their lives, we learn from once-bitter enemies the way to find peace whenever war is upon us. Yusuf al-Falah, an Arab, and Avi Rozen, a Jew, each lost his father at the hands of the others ethnic cousins. The Anatomy of Peace is the story of how they came together, how they help warring parents and children to come together, and how we too can find our way out of the struggles that weigh us down.

The Five Languages of Apology: How to Experience Healing in All Your Relationships

How many ways are there to say “I’m sorry?” Well, it

depends on your language of apology.

Just as you have a different love language, you also hear and

express the words and gestures of apology in a different language.

Best-selling author Gary Chapman has teamed with counselor

Jennifer Thomas to explore the different languages of apology and

reach a whole new audience with this easy to follow and quickly

applicable communication tool.

Protecting the Gift: Keeping Children and Teenagers Safe (and Parents Sane)

Be warned: In many ways this is a terrifying book. It deals with a subject--violence against children--that most of us never want to consider. But, as Gavin de Becker stresses, such situations, though rare, can occur, so all parents must deal with the facts in order to protect their children properly. De Becker's aim is to create awareness of potential dangers and provide parents with the knowledge necessary for prevention and control. As he emphatically states in Protecting the Gift, much of this knowledge is already hard-wired in the form of intuition: "This natural ability is deep, brilliant, powerful. Nature's greatest accomplishment, the human brain, is stunningly efficient when its host is at risk, but when one's child is at risk, it moves to a whole new level, one we can justifiably call miraculous." The trick, he stresses, is trusting and acting on intuition.

In this valuable, even necessary, book, he shatters many myths about the typical profiles of regular offenders and the prevalence of such problems as sexual abuse and kidnapping. He also deconstructs the wisdom of traditional maxims such as "Never talk to strangers" and "If you are ever lost, go to a policeman." Without offering a compendium of every conceivable danger, he identifies warning signals and real risks that are often easy to spot once you know what to look for. He offers practical advice on recognizing signs of sexual abuse, choosing a baby sitter or nanny, how to prepare kids for walking to school alone, and how to teach children about potential risks without making them afraid to venture out of the house. And he continually stresses that denial and ignoring intuition are the biggest mistakes that parents make in protecting their kids from those that mean them harm. Well written and infinitely informative, Protecting the Gift affords parents more confidence and less reason for unnecessary worry. --Shawn Carkonen

Safety skills for children outside the home
Warning signs of sexual abuse
How to screen baby-sitters and choose schools
Strategies for keeping teenagers safe from violence

All parents face the same challenges when it comes to their children's safety: whom to trust, whom to distrust, what to believe, what to doubt, what to fear, and what not to fear. In this empowering book, Gavin de Becker, the nation's leading expert on predicting violent behavior and author of the monumental bestseller The Gift of Fear, offers practical new steps to enhance children's safety at every age level, giving you the tools you need to allow your kids freedom without losing sleep yourself. With daring and compassion, he shatters the widely held myths about danger and safety and helps parents find some certainty about life's highest-stakes questions:

How can I know a baby-sitter won't turn out to be someone who harms my child? (see page 103)
What should I ask child-care professionals when I interview them? (see page 137)
What's the best way to prepare my child for walking to school alone? (see page 91)
How can my child be safer at school? (see page 175)
How can I spot sexual predators? (see page 148)
What should I do if my child is lost in public? (see page 86)
How can I teach my child about risk without causing too much fear? (see page 98)
What must my teenage daughter know in order to be safe? (see page 191)
What must my teenage son know in order to be safe? (see page 218)
And finally, in the face of all these questions, how can I reduce the worrying? (see page 56)

Nonviolent Communication Companion Workbook: A Practical Guide for Individual, Group or Classroom Study (Nonviolent Communication Guides)

Trapped in the Mirror

In this compelling book, Elan Golomb identifies the crux of the emotional and psychological problems of millions of adults. Simply put, the children of narcissist -- offspring of parents whose interest always towered above the most basic needs of their sons and daughters -- share a common belief: They believe they do not have the right to exist.

The difficulties experienced by adult children of narcissists can manifest themselves in many ways: for examples, physical self-loathing that takes form of overeating, anorexia, or bulimia; a self-destructive streak that causes poor job performance and rocky personal relationships; or a struggle with the self that is perpetuated in the adult's interaction with his or her own children. These dilemmas are both common and correctable, Dr. Golomb tells us.

With an empathic blend of scholarship and case studies, along with her own personal narrative of her fight for self, Dr. Golomb plumbs the depths of this problem, revealing its mysterious hold on the affairs of otherwise bright, aware, motivated, and worthy people. Trapped in the Mirror explores.

• the nature of the paralysis and lack of motivation so many adults feel
• stress and its role in exacerbating childhood wrongs
• why do many of our relationships seem to be "reruns" of the past
• how one's body image can be formed by faulty parenting
• how anger must be acknowledge to be overcome
• and, most important, how even the most traumatized self can be healed.

Rooted in a profoundly humanist traditional approach, and suffused with the benefit of the latest knowledge about intrafamily relationships, Trapped in the Mirror offers more than the average self-help book; it is truly the first self-heal book for millions.

Hot Stuff to Help Kids Chill Out: The Anger Management Book

This book offers a unique approach to one of the most pressing problems of our time. Child psychologist, Dr. Jerry Wilde, speaks directly to children and adolescents in a language they can easily understand. Hot Stuff to Help Kids Chill Out is an empowering book designed to encourage today's youth to manage their anger rather than be controlled by it.

Respectful Parents, Respectful Kids: 7 Keys to Turn Family Conflict into Cooperation